Note: the legal texts are in preparation and subject to lawyer review before public launch.
1. Data we process
We process the data you enter on registration and use (name, email, phone, home city, trips, requests, item links and photos, receipts, messages) and the technical data needed to run the service. Identity documents are processed only if you choose to verify your identity.
2. Purpose and legal basis
We use data to provide the service, for safety, and to meet legal obligations, in line with the GDPR, the Serbian Law on Personal Data Protection and other data-protection law that applies where we operate.
3. Your rights
You have the right to access and export your data, to rectification, and to delete your account. Deletion first deactivates the account; personal data is anonymised after a grace period, while content such as reviews is kept anonymised ("Deleted user").
4. Retention and sharing
We retain data only as long as needed for the stated purposes and legal periods. We use no third-party advertising trackers. Phone numbers are never shown publicly. A handover place and a shipping address are visible only to the two people in the deal.
5. Contact
For privacy questions, email us at support@paket.buzz.